Knowbly

Privacy Policy

Knowbly.ai (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our platform and services.

1. Who We Are

Knowbly.ai is an educational platform currently focused on matching students with qualified human tutors. In the future, we may also provide AI-powered personalized tutoring.

2. Information We Collect

From Parents/Students:

  • Name and contact details
  • Student age and educational level
  • Preferred subjects, days, and times
  • Any additional notes for tutor matching

From Tutors:

  • Full name and contact details
  • Qualifications and experience
  • Availability, preferred rate
  • CVs or ID documents

Automatically Collected:

  • Device and browser information
  • IP address and usage data

3. How We Use Your Information

  • Match students with tutors
  • Enable communication and scheduling
  • Process payments
  • Improve services and future AI tutoring
  • Ensure platform safety and compliance
  • To improve and train our AI systems using de-identified data

4. Use of Data for AI Training

To improve the quality, accuracy, and performance of our AI systems, we may use de-identified or aggregated user data for training and fine-tuning our machine learning models. This may include interactions on our platform, such as messages, tutoring session transcripts, or usage patterns.

We do not use any data labeled as sensitive or personally identifiable information (PII) for AI training unless we have your explicit consent or have taken steps to de-identify such data. If you prefer that your data is not used for AI training, please contact us at support@knowbly.ai to request an opt-out.

5. Legal Basis for Processing

  • Consent
  • Contract performance
  • Legal obligation
  • Legitimate interest

6. How We Share Your Information

  • With tutors or parents/students during matching
  • With trusted third-party services (e.g. hosting, payments)
  • As required by law or during business transfers

We do not sell your personal information.

7. Data Retention

We retain your data only as long as needed for the purposes described or as required by law. You may request deletion at any time.

8. Your Rights

  • Access, correct, or delete your data
  • Withdraw consent
  • Object to or restrict processing
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. Security Measures

We use security best practices to protect your data, but no method is 100% secure.

10. Children’s Privacy

We do not knowingly collect data from children under 13 without verified parental consent. Parents are responsible for supervision.

11. AI Tutoring Features (Coming Soon)

When AI features launch, we may use student data to personalize learning recommendations in accordance with this policy.

12. Cookies and Analytics

We use cookies and tools like Google Analytics to understand usage and improve functionality. You can disable cookies in your browser settings.

13. Changes to This Policy

We may update this Privacy Policy. You will be notified of material changes via email or in-app notice.

14. Contact Us

If you have questions, please contact:
Email: support@knowbly.ai

Knowbly